Overview
If a payment fails — for example, your card was declined or expired — you'll get a notification, and a red Failed payment banner appears on your home screen until the payment is cleared.
You can't start a new parking session while a failed payment is outstanding, so you'll need to retry it (or update your payment method) first.
Note: If the failed payment is for an individual permit, your permit doesn't end straight away — Parkable retries the payment automatically a few times before cancelling. See What happens if my permit payment fails? for the schedule.
How to retry a failed payment
Open the Parkable app
Tap the red Failed payment banner on the home screen, or go to Account > Parking history and tap the most recent session
The Retry transaction screen opens
Tap Retry
Once the payment clears, you'll be able to start a new session.
If retrying with the same card keeps failing
If your payment keeps failing, the card may be expired, blocked, or out of funds. To fix it:
Add a new payment method and set it as your default — see Add a credit card to your profile
Go back to the Retry transaction screen and tap Retry again
FAQs
What happens if I don't clear a failed payment?
You can't start a new parking session — an alert will appear prompting you to retry the failed payment first
For future bookings, an alert will appear but won't take you directly to the retry screen — you'll need to go to Account > Parking history to retry from there
My NAB card keeps getting declined when I add it
We're aware of an issue affecting some NAB cards when added in the Parkable mobile app. As a workaround, add or update your card through the web app at app.parkable.com, then reopen the Parkable app and try again. If it still won't go through, contact Parkable support.