Overview
We're sorry to hear this has happened. While we do our best to keep our parking facilities safe, vehicle damage can occasionally occur. The next steps depend on whether the damage was intentional or accidental.
What to do
If the damage was intentional
Report the incident to the Police as soon as possible. They'll instruct you on what to do next.
If the damage was accidental
Report the incident to your car insurance provider.
FAQs
Can I request CCTV footage myself?
No — only the Police can request access to CCTV footage. If the parking facility has CCTV cameras and you'd like footage to be reviewed, mention them when you file your Police report. The Police have the right to request access as part of their investigation.