Overview
If you arrive at your parking facility and find another vehicle in your space, you can report it through the Parkable app and the system will try to move you to another space automatically.
This article focuses on what to do when someone is in your space. For the full support flow — including reporting other space problems or messaging Parkable — see Get help in the Parkable app.
How to report a vehicle in your space
Open the Parkable app
Tap Support on your session or permit screen
When asked "Is there something wrong with your space?", tap Yes
Tap A vehicle is in my space
Enter the other vehicle's number plate
The app will search for an available alternative space
Important: Do not park in an empty space without first checking availability in the Parkable app.
What happens next
What happens depends on whether an alternative space is available and the type of session you're parked under.
Alternative space found
You're moved to a new space automatically. If your parking facility is part of a campus, the new space may be in another nearby parking facility.
No space available — active session
Your session is ended automatically at no charge. If location services are turned on, the app can show you nearby parking facilities that may have spaces available.
No space available — permit at a private parking facility
Your parking administrator is notified by email. You'll need to book a space at an alternative parking facility for your visit.
No space available — permit at a public parking facility
You'll need to book a space at an alternative parking facility for your visit.
What happens to the other driver
What happens next depends on whether the parking facility is private (like a workplace) or public.
At a private parking facility, your parking administrator is notified by email. They set their own rules for how this is handled, so any further action — a warning, a fine, or towing — is up to them and their site's policy. See Parking infringements at private parking facilities.
At a public parking facility:
The other driver isn't towed for a first offence
For enforcement to happen, the issue has to be reported through the app — which is what you've done. Our field team is then alerted to attend the site, check, and issue an infringement if the vehicle is still there
Reporting promptly gives the best chance of action. If the other driver has already left by the time our team attends, we may not be able to infringe them in person
Whether the other driver hears about it depends on their account:
If they have a Parkable account, they're emailed each time they're infringed
If they don't, they'll only know from a notice left on their vehicle
Note: If you're the driver who got the wrong-space email, see I've received an email saying I'm parked in the wrong space for what's happened and what to do next.
Switching spaces without reporting a problem
If your space isn't blocked but you'd like to move for another reason, you can switch spaces during an active session — see Change your assigned parking space.
FAQs
Will I be charged if someone is in my space and no alternative is available?
No. If you have an active session and report a vehicle in your space but no alternative is available, your session is ended automatically at no charge.
Why do I have to move when someone's in my space?
We know it feels unfair to be the one who moves. The fastest way to get you parked is to reallocate you to a free space, so that's what the app does first. The other driver isn't let off — when you report them, they're flagged for enforcement, and at a private facility your parking administrator is notified (see "What happens to the other driver" above).
If there's no free space when you report, your session ends at no charge and you'll need to park elsewhere or start a new session once a space opens up. Turning on auto-start gets you a space automatically as soon as one frees up — see I've arrived at my car park and the app is telling me that it is full, how can I park?.
What if I have a permit and no alternative is available?
If your permit is at a private parking facility (e.g. through your workplace), your parking administrator is notified by email and you'll need to book a space at an alternative parking facility.
If your permit is at a public parking facility, you'll need to book a space at an alternative parking facility.
My session was cancelled after I reported — can I get it back?
If no alternative space was available when you reported, your session is ended automatically at no charge. The session can't be reinstated — you'll need to start a new session once a space becomes available.
Tip: Enable auto-start so you're automatically assigned a space as soon as one opens up. See I've arrived at my car park and the app is telling me that it is full, how can I park? for how to set this up.
What if my space is unusable for another reason?
If your space is damaged, blocked, or otherwise unusable but no other vehicle is in it, follow the support flow and tap Something else instead. See Get help in the Parkable app for the full process.
Where can I see my previous support messages?
Go to Account > Support Messages in the Parkable app to view your message history with Parkable.
Can I report a vehicle that was in my space earlier?
No — the in-app report only works while you're parked and dealing with it at the time, so you can't log a past incident through the app.
To report something after the fact:
At a public parking facility — contact Parkable support and ask to speak to a human
At a private (workplace) facility — contact your parking administrator, who handles enforcement for the site
See Get help in the Parkable app for how to reach support or find your organisation's contact details.
The app won't let me report a vehicle in my space
You can only report a vehicle once your session is active. If you've reserved a space, it's a 30-minute hold rather than an active session — open the Reservation details screen and tap Start session, then tap Support to report the vehicle. See How to reserve a space in the app.