If you arrive at your parking facility and find another vehicle in your space, you can report it through the Parkable app. Parkable then finds you somewhere to park — usually a free space, or the space the other driver should have been in.

This article focuses on what to do when someone is in your space. For the full support flow — including reporting other space problems or messaging Parkable — see Get help in the Parkable app.

Important: Do not park in an empty space without first checking availability in the Parkable app.

What happens depends on who the other driver is, whether an alternative space is available, and the type of session you're parked under.

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If the other vehicle belongs to another Parkable user who has simply parked in the wrong space, Parkable does a smart bay swap:

You'll still park in the other space, but the other driver doesn't have to come back and move their car, and their session now matches where they're actually parked. They're emailed to let them know they parked in the wrong space.

Note: If you don't have access to the space they were assigned to, you'll be given another available space instead.

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You're moved to a new space automatically. If your parking facility is part of a campus, the new space may be in another nearby parking facility.

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Your session is ended automatically at no charge. If location services are turned on, the app can show you nearby parking facilities that may have spaces available.

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Your parking administrator is notified by email. You'll need to book a space at an alternative parking facility for your visit.

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You'll need to book a space at an alternative parking facility for your visit.

What happens next depends on whether the parking facility is private (like a workplace) or public.

At a private parking facility, your parking administrator is notified by email. They set their own rules for how this is handled, so any further action — a warning, a fine, or towing — is up to them and their site's policy. See Parking infringements at private parking facilities.

At a public parking facility:

Whether the other driver hears about it depends on their account:

Note: If you're on the other side of this — you've had the email saying you parked in the wrong space, or your session was moved by a smart bay swap — see I've received an email saying I'm parked in the wrong space.

If your space isn't blocked but you'd like to move for another reason, you can switch spaces during an active session — see Change your assigned parking space.

No. If you have an active session and report a vehicle in your space but no alternative is available, your session is ended automatically at no charge.

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Because their vehicle is physically in your space and we can't move it for you. We know it feels unfair to be the one who parks elsewhere, but the fastest way to get you parked is to give you another space, so that's what the app does first.

The other driver isn't let off — when you report them, they're flagged for enforcement, and at a private facility your parking administrator is notified (see "What happens to the other driver" above). If they're a Parkable user, a smart bay swap also moves their session into the space they're actually occupying, so the records match reality and you get a space that's properly yours.

If there's no free space when you report, your session ends at no charge and you'll need to park elsewhere or start a new session once a space opens up. Turning on auto-start gets you a space automatically as soon as one frees up — see I've arrived at my car park and the app is telling me that it is full, how can I park?.

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If your permit is at a private parking facility (e.g. through your workplace), your parking administrator is notified by email and you'll need to book a space at an alternative parking facility.

If your permit is at a public parking facility, you'll need to book a space at an alternative parking facility.

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If no alternative space was available when you reported, your session is ended automatically at no charge. You can't reinstate it yourself in the app — but if the other vehicle moves and your original space is free again, request a human in the chat and we can often restart your session at that space. Otherwise, you'll need to start a new session once a space becomes available.

Tip: Enable auto-start so you're automatically assigned a space as soon as one opens up. See I've arrived at my car park and the app is telling me that it is full, how can I park? for how to set this up.

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If your space is damaged, blocked, or otherwise unusable but no other vehicle is in it, follow the support flow and tap Something else instead. See Get help in the Parkable app for the full process.

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Go to Account > Support Messages in the Parkable app to view your message history with Parkable.

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No — the in-app report only works while you're parked and dealing with it at the time, so you can't log a past incident through the app.

To report something after the fact:

See Get help in the Parkable app for how to reach support or find your organisation's contact details.

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You can only report a vehicle once your session is active. If you've reserved a space, it's a 30-minute hold rather than an active session — open the Reservation details screen and tap Start session, then tap Support to report the vehicle. See How to reserve a space in the app.