Overview

If you arrive at your parking facility and find another vehicle in your space, you can report it through the Parkable app and the system will try to move you to another space automatically.

This article focuses on what to do when someone is in your space. For the full support flow — including reporting other space problems or messaging Parkable — see Get help in the Parkable app.

How to report a vehicle in your space

Open the Parkable app
Tap Support on your session or permit screen
When asked "Is there something wrong with your space?", tap Yes
Tap A vehicle is in my space
Enter the other vehicle's number plate
The app will search for an available alternative space

Important: Do not park in an empty space without first checking availability in the Parkable app.

What happens next

What happens depends on whether an alternative space is available and the type of session you're parked under.

Alternative space found

You're moved to a new space automatically. If your parking facility is part of a campus, the new space may be in another nearby parking facility.

No space available — active session

Your session is ended automatically at no charge. If location services are turned on, the app can show you nearby parking facilities that may have spaces available.

No space available — permit at a private parking facility

Your parking administrator is notified by email. You'll need to book a space at an alternative parking facility for your visit.

No space available — permit at a public parking facility

You'll need to book a space at an alternative parking facility for your visit.

What happens to the other driver

If the other driver has a Parkable account, they receive an email asking them to move their vehicle. Parkable's enforcement team or your parking administrator can also take further action — for example, issuing a warning, ticket, or tow-away — depending on the rules at the parking facility.

Note: If you're the driver who got the wrong-space email, see I've received an email saying I'm parked in the wrong space for what's happened and what to do next.

Switching spaces without reporting a problem

If your space isn't blocked but you'd like to move for another reason, you can switch spaces during an active session — see Change your assigned parking space.

FAQs

Will I be charged if someone is in my space and no alternative is available?

No. If you have an active session and report a vehicle in your space but no alternative is available, your session is ended automatically at no charge.

What if I have a permit and no alternative is available?

If your permit is at a private parking facility (e.g. through your workplace), your parking administrator is notified by email and you'll need to book a space at an alternative parking facility.

If your permit is at a public parking facility, you'll need to book a space at an alternative parking facility.

What if my space is unusable for another reason?

If your space is damaged, blocked, or otherwise unusable but no other vehicle is in it, follow the support flow and tap Something else instead. See Get help in the Parkable app for the full process.