Overview
Each parking facility has its own pricing structure. Rates can include hourly charges, Early Bird discounts, night rates, and a cap rate that limits how much you can be charged for a single session.
You can check pricing for any parking facility before you start a session.
How to check pricing
Tap the parking facility you want to book
Tap Car park details
Tap Pricing
This shows the hourly rate, Early Bird rate (if available), night rate (if available), and the maximum cap rate.
Early Bird rate
The Early Bird rate is a discounted fixed daily rate that applies if you start your session within a specified time window — usually early in the morning.
Your session must start inside the Early Bird window to qualify for the discount
The Early Bird rate covers up to 12 hours of parking
After 12 hours, the standard hourly rate applies
Tip: Early Bird windows vary by parking facility — for example, some facilities run 6:00 AM to 9:00 AM. Check the Pricing screen for the exact window at the parking facility you want to use.
Important: If you start your session outside the Early Bird window, you'll be charged the standard hourly rate instead.
Hourly rate
For hourly parking, you are charged for each hour your session is active. Once a session enters a new hour, you are charged for the full hour even if you only use part of it.
Night rate
Some parking facilities offer a separate night rate — a discounted hourly rate that applies during a defined overnight window (for example, after 6:00 PM until 6:00 AM). Like other rates, the exact times and pricing vary by facility.
Your session must start within the night rate window to qualify
Night rate sessions are typically capped at a fixed duration (for example, up to 8 hours)
After the cap, the standard daytime rate applies for any remaining time
Important: If your session starts during night rate hours but extends past the cap or into the daytime rate window, you'll be charged the night rate up to its cap, then the standard rate for the remainder. This can result in a higher total than expected. See Why are parking fees higher when sessions span night and day rate periods? for examples.
Cap rate
The cap rate is the maximum amount you can be charged within a single rate period. Once you reach the cap for that period, charges stop accumulating until the next rate period begins.
Important: If your session spans more than one rate period (for example, from a night rate into a day rate), each period has its own cap. This means your total can be higher than the cap shown for any single period. See Why are parking fees higher when sessions span night and day rate periods?.
Avoiding unexpected charges
Start your session within the Early Bird window to qualify for the discount
End your session as soon as you leave to avoid being charged for time you don't use
Check the Pricing screen before starting a session if you're not sure of the rates
FAQs
Why was I charged more than the daily maximum?
The "daily maximum" or "cap" shown in the app applies to a single rate period — not the entire day. If your session crosses from one rate period into another (for example, from a night rate into a day rate), each period has its own cap and you can be charged both. See Why are parking fees higher when sessions span night and day rate periods?.
When does charging start?
Charging starts when your session starts — either when you tap Start parking, or when auto-start begins your session automatically (for example, through a future booking or auto-start queue). Booking or reserving a space does not start charging.
I'm on a staff rate but being charged full price — what do I do?
Staff rates are set by your parking administrator and linked to your organisation membership. If you're not seeing the expected rate, check that you signed up with your work email address and that your parking administrator has added you to the organisation. If everything looks correct, contact your parking administrator — they can verify your rate in the admin panel.