Parkable charges admin fees to ensure compliance with parking rules and to discourage parking without an active session.
What is an admin fee and why is it charged?
An admin fee may be applied to your account when there is no active parking session associated with your vehicle in a Parkable car park.
In certain cases, if no session is active, enforcement officers will start a session and apply an administrative charge to your account. This approach encourages the proper use of Parkable's parking system.
How can I prevent admin fees?
To avoid admin fees, always ensure that you have an active and confirmed parking session before leaving the car park. Here are the steps to follow:
Open the Parkable app when you park.
Start a parking session for your vehicle, ensuring it is associated with the correct car park.
Tap "Confirm"
Check to confirm that the session remains active before leaving the premises.
By adhering to these steps, you can ensure compliance and avoid unnecessary charges.
What notifications will I receive if an admin fee is issued?
If an admin fee is applied to your account, you should receive both a warning slip on your vehicle and an email explaining the charge. These notifications serve as a prompt to review your parking activity and understand the reason for the charge. Each notification details the cause and provides any additional guidance needed to address the situation.
Summary
Admin fees are preventable by starting and confirming active parking sessions via the Parkable app. These charges are applied only in cases of non-compliance with parking session requirements. Be sure to monitor your sessions, confirm their status, and respond promptly to notifications to stay clear of additional fees.