Overview
If you received an email titled "You are parking in the wrong space", another parker reported that you were parked in their allocated space. The Parkable app has automatically swapped your sessions so you both have somewhere to park — you don't need to move your vehicle.
This email is a no-charge reminder to take care to park in your assigned space next time.
What happened
When you parked in a space that didn't match your active session, the other parker reported you using the app. To resolve this without disrupting either of you, Parkable swapped your sessions:
Your session is now in the space you actually parked in
The other parker's session is now in the space you were originally allocated
This is called a smart swap.
Example: You were originally allocated space B54, but accidentally parked in B71. Another parker arrived and found you in their space (B71), so they reported it in the app. Parkable swapped both sessions: you now have B71, and they now have B54. Neither of you needs to move.
How to check your current allocated space
Open the Parkable app and check your active session. The app shows your current allocated space in real time, and updates if your allocation changes.
How to avoid this in the future
Always check the Parkable app to confirm your allocated space before leaving your vehicle
Park only in spaces designated for your group or organisation
Make sure your vehicle's licence plate is on your Parkable account
If you arrive and find someone else in your allocated space, report it through the app instead of parking elsewhere
If your email was different
This article covers the no-charge "wrong space" notice. If you've received an email about parking without an active session — especially one with a fee or a tow warning — different rules apply. Contact your parking administrator or Parkable support for help.
FAQs
Why did I get this email if I think I was in the right space?
There are a few possible reasons:
Your allocated space changes from day to day. Even if you've parked in the same space before without issue, your allocation may have moved this time. Always check the app on the day before parking
Someone reported you and a smart swap happened. Your session was reassigned to the space you actually parked in, so the app now shows you in that space — even though you were originally allocated a different one
You parked in a space you don't have access to. Some spaces are only accessible to certain groups, permits, or organisations
Your vehicle's licence plate isn't on your Parkable account. If the plate doesn't match the active session, enforcement may flag the vehicle
I wasn't even there — this isn't my vehicle
If you received this email but weren't parked at the location, it's possible:
Someone has the same or a similar plate on their account
Your plate was incorrectly recorded by the enforcement team
Reply to the email with your vehicle details and we'll investigate.
What if my allocated space was occupied so I parked elsewhere?
Don't park in another space without using the app to report the issue. Tap Support on your session screen and choose A vehicle is in my space so the system can reassign you correctly. See I've arrived at my carpark and someone is in my space, what do I do? for the full flow.