A parking infringement notice means your vehicle was detected parking at a Parkable location without an active parking session. To save you from being towed on the spot, Parkable starts a session for you and charges you the daily rate. Repeat infringements add an admin fee, and continued offences may result in your vehicle being towed.

This article explains what the notice means, the most common reasons you might have received one, and what to do next.

Infringements escalate each time your vehicle is detected without an active session.

Important: Admin fees help cover the cost of enforcement, which is offered as an alternative to on-the-spot towing. If you continue to park without an active session, your vehicle will be towed and your Parkable account may be suspended.

Below are the most common reasons parkers receive an infringement notice and what to check.

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If the app didn't load, crashed, or your session didn't start when you thought it did, see My Parkable app is not loading for troubleshooting steps.

If you started a session but then ended it accidentally (or the app booted you out after another action), reply to the infringement email with details and we'll investigate.

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If you can see free spaces but the app shows the parking facility as full, this can sometimes happen when allocations are out of sync. The right action is to use the Auto-start session feature in the app and wait for a space to be allocated to you, rather than parking without a session. See I've arrived at my car park and the app is telling me that it is full, how can I park? for how.

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If your card was declined when you tried to start a session, the session won't start — even though it may look like you've completed the booking. Check your payment method in the app:

If you continue to have trouble, try a different payment method or contact Parkable support.

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If you have a permit, your permit runs continuously — you don't need to start a session each time you park. If you've still received an infringement notice, check that:

If both look right, reply to the infringement email and we'll investigate.

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It happens. The first infringement notice is a warning — there's no admin fee. To avoid future infringements, get into the habit of starting your session in the app before you leave your vehicle.

Tip: Set a reminder on your phone, or use the Auto-start session feature so a session begins automatically when a space becomes available.

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If a friend or family member used your vehicle and parked at a Parkable location without an active session under their own account, the infringement is still attached to your vehicle's plate.

Reply to the infringement email and let us know — we may be able to investigate or help reassign the charge to the correct account.

If you received this email but weren't parked at the location, it's possible:

Reply to the infringement email with your vehicle details and we'll investigate.

Don't park in another space without using the app to report the issue. Instead, use the "vehicle in my space" function so the system can reassign you correctly. See I've arrived at my carpark and someone is in my space, what do I do? for how.

If you're worried you'll get an infringement instead of a "wrong space" notice, see I've received an email saying I'm parked in the wrong space.

If you believe the infringement was issued in error — for example, the app failed, you were charged twice, or it wasn't your vehicle — reply to the infringement email with:

The customer care team will review and respond.