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Session failed to start

Error message: "Sorry, we were unable to start your session. Please contact Parkable for assistance"

Updated this week

What this means

This error appears when the Parkable app is unable to start a parking session. In most cases, this is related to a payment issue on your account, but it could be that the car park is full, or urgent changes have been made at the park.

If you are new to Parkable, check that your Parkable account has been set up correctly by making sure you added your car registration plate and credit card details.

If a previous payment has failed

  • New parking sessions cannot be started

  • Reservations will not turn into a parking session

How to fix it

Retry your payment method

  • There will be a failed payment banner on the home screen. Please follow the prompts to retry the payment then try starting a session again.

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