Overview
If you've parked at a private parking facility (for example, through your workplace, a university, or another private host), refund decisions are made by your parking administrator — not by Parkable.
Parkable can only process a refund once your parking administrator has approved it. This is true even when the issue is a Parkable app problem — the administrator still needs to authorise the refund.
How to request a refund
Contact your parking administrator directly with your refund request
Include enough detail for them to find the session:
The date and time you parked
Your vehicle's licence plate (or the vehicle on your Parkable account)
A copy or screenshot of your receipt — see Where do I find my receipts for my hourly parking?
A short explanation of why you're requesting the refund
Follow up after a few days if you haven't heard back
Once your administrator approves the refund, Parkable processes it back to your original payment method. This usually takes a few business days to show up on your statement, depending on your bank.
Who is my parking administrator?
If you're not sure who manages parking at your workplace or institution, check:
Internal communications (e.g. emails about parking arrangements)
Your workplace's intranet or facilities team
The person who originally invited you to the parking facility on Parkable
FAQs
Can Parkable process a refund directly?
Not for private parking facilities. We can only release a refund once the parking administrator at the facility has approved it.
What if my charge looks wrong because of a Parkable issue?
Even if the issue is technical, the refund needs to be approved by your parking administrator. Contact them with the details above, and they can raise it with Parkable if needed.
Where do I find the receipt for my session?
See Where do I find my receipts for my hourly parking? for how to download a receipt for any past session.