If you are parking in a private car park refunds are managed by the car park administrator, not by Parkable. Below is a detailed explanation of how refunds work in these cases.
Who Handles Refunds?
Parkable does not have the authority to approve or process refunds for users whose parking is managed privately. Instead, refund approvals are the responsibility of your institution’s parking administrator. This means that any refund requests must be directed to the parking administrator at your institution.
Steps to Request a Refund
Contact the parking administrator: Reach out to your parking administrator directly to submit your refund request. Be sure to provide all necessary details, such as the date and time of the parking session and the reason for the refund request.
Follow Up: If needed, follow up with your parking administrator to check the status of your refund request.
By following these steps, you can ensure that your refund request is directed to the appropriate authority for processing.
Refunds will only be processed by Parkable after receiving approval from the relevant site or institution administrators.
For further assistance with app-related issues, you can contact Parkable Support, but please note that refund approvals and enforcement actions must be handled by the relevant site or institution administrators.