Overview

If something goes wrong while you're parking — someone's in your space, there's an issue with your space, or you need to speak to someone — you can get help without leaving the Parkable app.

Tap the Support button to report a problem or message Parkable's support team. The app will guide you through the right steps based on your situation.

How to get help

If you have an active session or permit

Tap the Support button on your session or permit screen, or from the home screen
You'll be asked: "Is there something wrong with your space?"
- Yes — choose what's wrong (see below)
- No — you'll be connected to Parkable's support team via chat

If you don't have an active session or permit

Tap the Support button on the home screen. You'll be taken directly to Parkable's support chat, where you can message the team for help.

Reporting a problem with your space

When you select "Yes" to report a problem, you'll see two options:

A vehicle is in my space

If someone else is parked in your space:

Enter the other vehicle's number plate
The system will search for an available alternative space

What happens next depends on availability:

Alternative space found — you'll be moved to a new space automatically
No space available and you have an active session — your session is ended automatically at no charge
No space available and you have a permit at a private parking facility (e.g. through your workplace) — your private parking administrator is notified by email, and you'll need to book a space at an alternative parking facility
No space available and you have a permit at a public parking facility — you'll need to book a space at an alternative parking facility

If the other driver has a Parkable account, they'll receive an email asking them to move their vehicle.

Something else

If your space is unusable for another reason (for example, it's damaged, blocked, or flooded):

The system will search for an available alternative space

What happens next depends on availability:

Alternative space found — you can switch to the new space
No space available and you have an active session — you can choose to Keep parking (if your space is still usable, for example the issue isn't actually blocking you), End session free of charge, or message Parkable
No space available and you have a permit — you can return to the Parkable home screen or message Parkable

Messaging Parkable

You can message Parkable's support team in a few situations — for example, when there's no problem with your space, or when no alternative space is available after reporting a problem. When you start a chat:

Parkable's AI assistant will try to help you first
If the AI assistant can't resolve your issue, you'll be connected to a support agent

To view your previous support messages, go to Account > Support Messages.

Contacting your organisation

If you're a private member of an organisation (for example, your workplace or university manages your parking), you may see a "Contact [organisation name]" option that displays the contact details your parking administrator has set up — for example, an email address or phone number you can use to get in touch.

This is useful if your issue is something your organisation manages — for example, allocated spaces or building access.

Tandem space support

If you're parked in a tandem space, you'll see a different support screen with options to:

Contact your tandem partner — opens the tandem chat so you can message the other parker directly
Contact your organisation — shows your organisation's contact details

FAQs

Where is the Support button?

The Support button is available on the home screen, on your active session screen, and on your permit screen. It's always visible when you need it.

Will I be charged if someone is in my space and no alternative is available?

No. If you have an active session and report a vehicle in your space but no alternative is available, your session is ended automatically at no charge.

What if something else is wrong with my space and no alternative is available?

Your session is not ended automatically. You'll be given the choice to keep parking (if the issue isn't actually blocking you), end your session free of charge, or message Parkable for help.

What happens if I have a permit and someone is in my space and no alternative is available?

If your permit is at a private parking facility (e.g. through your workplace), your private parking administrator is notified by email. You'll need to book a space at an alternative parking facility for your visit.

If your permit is at a public parking facility, you'll need to book a space at an alternative parking facility for your visit.